Close
How We Serve
Healthconnect Texas helps community-based organizations, social service agencies, public health partners, and local leaders work more effectively together to address non-medical drivers of health. By bringing together the strengths of a health information exchange (HIE) and a community information exchange (CIE), we help partners connect clinical and community information so they can better understand need, strengthen referral pathways, and act on a more complete picture of health across the communities they serve. Through our strategic unification with Patient Care Intervention Center (PCIC), we are expanding that picture even further by linking health data with the non-medical drivers of health that shape real outcomes in communities.
Access to food, housing, transportation, behavioral health services, income support, and other local resources all play a role in health and well-being. But the organizations working to support those needs often operate across separate systems, with limited visibility into what is happening beyond their own programs.
Healthconnect Texas helps bridge those gaps. We make it easier for healthcare and social service organizations to share information, improve referrals, understand population-level patterns, and work from a fuller view of the people and communities they serve. That means stronger connections across healthcare, public health, social services, and community-based organizations, as well as better insight for leaders and policymakers responsible for community response and long-term planning.
As the largest combined health information exchange and community information exchange in the country, we help community and social service partners connect information, improve referral coordination, and strengthen collaboration across organizations. This makes it easier to reduce silos, support more effective handoffs, and build shared visibility around client needs across systems.
We help bridge community efforts with the broader healthcare ecosystem so partners can support more connected, whole-person approaches to care and service delivery. By linking community context with clinical information, organizations can better understand how social and medical factors interact and respond with stronger cross-sector strategies.
We provide data services and analytics that help organizations identify trends, understand community needs, evaluate impact, and support planning. This includes insight into how client populations interact with other service systems, which agencies share clients, where services overlap, where gaps persist, and which populations rely on a disproportionate number of services. Depending on the use case, organizations can better understand patterns related to 911 calls, shelter use, emergency room visits, hospitalization, justice-system interaction, and other indicators of system strain. We can also connect local program data to broader historic data to help organizations see how service utilization trends shift over time.
With our proprietary software, we support shared workflows that help organizations manage referrals, track activity, and work more effectively across health and community settings. These tools can support real-time resource connection, stronger follow-up, and more accountable cross-agency coordination. In some implementations, connected client-facing tools can also give community members a more accessible way to request help, track progress, and stay engaged, while giving organizations cleaner data and better visibility into what support is needed.
Better care depends on more than access to clinical records alone. Providers often need a fuller understanding of the circumstances affecting their patients, including the services, systems, and barriers outside the clinic that can influence health, engagement, and follow-through.
By connecting clinical data with community context, Healthconnect Texas helps providers:
We work with providers as part of a broader network that includes community-based organizations, social service agencies, public health partners, and researchers. This cross-sector approach helps providers do more than exchange information. It supports shared understanding, stronger referral pathways, and more coordinated action across the systems that influence health.
By helping organizations recognize where patients receive services, understand overlapping needs, and collaborate across clinical and non-clinical settings, Healthconnect Texas supports a more connected system of care across Texas.
