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Healthconnect Texas and PCIC are now one organization
Learn how our strategic unification expands health and community impact across Texas.

How We Serve

Patients

Healthconnect Texas helps healthcare and community organizations work together more effectively by connecting information that supports whole-person care.
Patient holding hand of caregiver

How we impact patients

For many people, getting help can feel harder than it should. It can mean repeating the same story, filling out similar forms more than once, and trying to manage care, services, and referrals across multiple organizations.

Healthconnect Texas works behind the scenes to help reduce that fragmentation. By helping healthcare providers, community-based organizations, and other partners share information more effectively, we support a more connected experience for the people they serve.

For patients, that can mean:

  • fewer gaps between medical care and community support
  • less repetition across organizations
  • more connected referrals and follow-up
  • clearer next steps across care and service systems

How patients can participate

By participating in HealthConnect, patients can save time and money by securely sharing their medical records electronically with providers, reducing duplicate tests and eliminating the hassle of tracking down records themselves. It also helps doctors and emergency care teams access a more complete health history, leading to safer, more coordinated, and higher-quality care. With HealthConnect, your health information is secure and private. We follow all laws under the Health Insurance Portability and Accountability Act (HIPAA) to protect your data, and we use strong security to make sure only approved healthcare professionals can see it.  

How it works

1. Give your consent

When you check in at a clinic or hospital, they may ask if it’s okay to share your medical info through Healthconnect. Saying yes helps your care team access your health information when needed.

2. Access your health information

After you give your consent to share, clinicians at other hospitals and clinics in the Healthconnect community will be able to view your medical information.

3. Opt out if desired

If you change your mind, you can opt-out. Just tell your doctor or clinic that you want to opt out. After that, your records won’t be shared through Healthconnect.

Why a more connected experience matters

Health is shaped by more than doctor visits and hospital stays. It can also be affected by housing, food access, transportation, behavioral health support, employment, language access, and other everyday realities.

When organizations cannot see the full picture, patients may face unnecessary confusion, delays, or gaps in support. When those systems are better connected, patients are more likely to experience care and services as coordinated rather than fragmented.

Healthconnect Texas supports that connected approach by helping the organizations that serve Texans work together more effectively.

male patient with sun in window
Young multiracial doctor having fun with little girl on a wheelchair.

Supporting better patient experiences

That includes tools that can help partner organizations offer more patient-centered, self-service experiences, such as giving individuals a secure way to:

  • set personal goals
  • request help or referrals
  • track progress and next steps
  • explore relevant community resources
  • stay informed about statuses, actions, and follow-up

These kinds of tools can help people engage on their own schedule, from the devices they already use, while giving care teams better visibility into needs, preferences, and outcomes.

A more complete view of health

Our strategic unification with PCIC strengthens our ability to connect statewide clinical data with community-based insight into the non-medical drivers of health. That means we can better support organizations working to connect medical care with housing, food, transportation, behavioral health, and other essential services.

The result is a more complete, more human view of health, and stronger support for the organizations working to improve it.

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